Professional surveryors in sydney

We understand that things don’t always go to plan – and that’s okay.

At C&A Surveyors, we’re committed to delivering not only accurate and timely surveying services, but also a customer experience that’s flexible, transparent, and fair.

Whether you’re managing a build, preparing for DA submission, or coordinating with multiple trades, unexpected delays and changes are part of the process. That’s why we’ve developed clear, upfront policies around cancellations, postponements, and credit notes – so you know exactly where you stand, with no hidden fees or surprises.

These policies are part of our commitment to great service, open communication, and long-term relationships with our clients.

If you have any questions, our team is always happy to walk you through the details or assist with your request.

Postponement Policy

If wet or extreme weather prevents a scheduled visit, the client may postpone their scheduled booking date for up to ten (10) business days without incurring additional fees.

If a new booking is not made within this period, cancellation fees (outlined below) will apply based on the original visit date and notice given at the time of postponement.

Postponement for any other reason

If you need to postpone for any reason other than weather, written notice must be provided before the scheduled visit. The following charges apply:

• Two (2) or more business days before the scheduled visit: a postponement fee of $550 (plus GST).
• Within two (2) business days of the scheduled visit: full payment of the Fee (plus GST).

A credit note for the amount paid will be issued and remain valid for 12 months.

If a new booking is not made within ten (10) business days of the original visit date, cancellation fees (outlined below) will apply based on the original visit date and notice given at the time of postponement.

If a new booking is not made within this period, cancellation fees (outlined below) will apply based on the original visit date and notice given at the time of postponement.

Cancellation Policy

If you choose to cancel your service, the following charges apply:

• More than two (2) business days’ notice: a cancellation fee of $550 (plus GST), or 20% of the quoted value (plus GST) – whichever is greater.
• Within two (2) business days of your visit: full payment of the Fee (plus GST).
• Access denied or obstructed on the day: if our surveyor attends and can’t complete the work because access isn’t available, full payment of the Fee (plus GST) applies. We’ll reschedule at a mutually agreed date, and a rescheduling fee of $550 (plus GST) applies.

A credit note for the amount paid will be issued and remain valid for 12 months.

These fees cover the administrative, scheduling and operational costs already incurred before your visit – crew allocation, equipment preparation, and the capacity we’ve held for your job.

Non-response and failure to engage: If we can’t reach you about your booking and you stop engaging before the scheduled visit, we treat it as a cancellation and full payment of the Fee (plus GST) is payable. Unpaid amounts attract interest at 2% per month, and may be referred for debt recovery with a minimum recovery charge of $250 (plus GST). Overdue payments may also be reported to credit reporting agencies. 

Credit Note Policy

A credit note may be issued for postponed or cancelled services, subject to the following conditions:

• A full credit note is issued for cancellations made before the scheduled visit, provided written notice was given and debt collection services weren’t required.
  
• No credit note is issued where written notice wasn’t provided before the scheduled visit, or where debt collection was required.
  
• Credit notes are valid for 12 months from the original booking date.
  
• The credit must be applied to one future surveying service of equal or greater value. Any difference is payable by you.
  
• Credit notes can’t be split across multiple bookings, transferred, sold, or exchanged for cash. They’re issued in the original client’s name.
  
• Credit notes don’t apply to services booked under special discounts, promotions, or our Price-Beat Guarantee.
  
• Any administrative costs, site visits, or preparatory work already completed before the cancellation may be deducted from the credit amount.
  
• The new booking must comply with C&A Surveyors’ service terms current at the time of rebooking.
  
• C&A Surveyors reserves the right to amend or discontinue this policy without prior notice.

Need to change a booking? Call our scheduling team on (02) 9630 9209 or email operations@candasurveyors.com.au.